Refunds & Returns Policy – Dawn Arts & Crafts

At Dawn Arts & Crafts, we strive to ensure your complete satisfaction with our handcrafted products. If you are not entirely satisfied with your purchase, our 30-Day Return Policy allows you to return or exchange items with ease.

1. 30-Day Return Policy
– You have 30 calendar days from the date of delivery to return an item for a refund or exchange.
– To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Process
– To initiate a return, please contact us at +91-9906497255, +91-9906808777, or via WhatsApp at +91-9906123405.
– Once your return request is approved, we will provide instructions on how and where to send the item.
– Please note that shipping costs for returns are the responsibility of the customer unless the item was damaged or defective upon delivery.

3. Non-Returnable Items
Certain items cannot be returned, including:
– Custom or personalized orders
– Gift cards
– Items on sale or clearance

4. Refund Process
– Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.
– Please note that original shipping charges are non-refundable.

5. Exchanges
– If you wish to exchange an item for a different size, color, or style, please contact us to arrange an exchange within the 30-day period.
– Exchanges are subject to product availability, and the cost of return shipping is borne by the customer unless the item was defective or damaged.

6. Damaged or Defective Items
– If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging.
– We will arrange a replacement or refund at no additional cost to you.

7. Late or Missing Refunds
– If you haven’t received your refund within the specified time frame, please first check with your bank or credit card company, as processing times may vary.
– If you’ve done this and still have not received your refund, please contact us for further assistance.

8. Contact Us
If you have any questions about our Refunds & Returns Policy, feel free to reach out to us at:
Phone: +91-9906497255, +91-9906808777
WhatsApp: +91-9906123405

At Dawn Arts & Crafts, we are committed to ensuring your satisfaction with every purchase!