Welcome to Dawn Arts and Crafts! We value your satisfaction and strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and returns policy carefully to understand your options and our procedures.

Returns

Eligibility:
– You have 30 calendar days from the date you received your item to request a return.
– To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
– You will also need the receipt or proof of purchase.

Non-returnable Items:
– Customized or personalized items
– Gift cards
– Sale items (only regular-priced items can be refunded)

How to Initiate a Return

1. Contact Us:
Email us at [contact@dawnartsandcrafts.com] or call us at [+91-9906497255] to initiate a return. Please provide your order number, receipt, and details of the item you wish to return.

2. Ship Your Item:
After receiving confirmation from our team, send your item to:

Naid Doori Nowshera -190011
Jammu and Kashmir, India
Email: contact@dawnartsandcrafts.com
Phone: +91-9906497255,+91-9906808777
Please include a copy of your receipt and a note explaining the reason for your return.

3. Shipping Costs:
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Inspection and Processing:
– Once we receive your returned item, we will inspect it and notify you of the status of your refund.
– If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 10 business days for the refund to be processed and reflected in your account.

Exchanges

Defective or Damaged Items:
– If you received a defective or damaged item, please contact us immediately at [contact@dawnartsandcrafts.com] or [+91-9906497255]. We will arrange for a replacement or refund as soon as possible.

Late or Missing Refunds

Processing Time:
– If you haven’t received a refund yet, please first check your bank account or credit card statement.
– Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
– If you’ve done all of this and still have not received your refund, please contact us at [contact@dawnartsandcrafts.com] or [+91-9906497255].

Cancellation Policy

Orders can only be cancelled before they are dispatched. Once an order has been dispatched, it cannot be cancelled. If you cancel your order before dispatch, a full refund will be processed within 7 working days.

Contact Us

If you have any questions about our refund and returns policy, please contact us:
– Email: [contact@dawnartsandcrafts.com] or [+91-9906497255].
– Address: Dawn Arts & Crafts
Naid Doori Nowshera -190011
Jammu and Kashmir, India

Thank you for shopping with Dawn Arts and Crafts! We appreciate your business and are committed to ensuring your satisfaction.